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Help Center by www.dogdug.com

1.When did you start the business?
We started this business 12 years ago in 2005.


2. How to get your wholesale price?
 Please check this page http://www.dogdug.com/article_info.php?articles_id=42  to get information about how to get the wholesale price from us


3 Which payment method you accept?
We accept Paypal, Credit Card, Bank and Westernunion.


4 I don't know how to use the website to place an order, how can i order ?


5. Are you manufactory manufacturing your products?
Yes. All items on our website are designed and manufactured by www.Dogdug.com


6 Forgot Your Password?
email to dogdug@gmail.com , then we will send you new password


7. Is it safe to order from your website?
Yes. We have 128 SSL Secure Certification Authority. Our website can secure your private information. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

8. Where are you located?
Our company is in Washington of USA. And our manufacturing plants are in Shanghai China.

9. Where are you shipping from?
Most all items are shipped directly to you from our plant in China.

10.What kinds of shipping service do you send out? And how long  dose it take to receive packages?
Normally we use Normal Air Shipping Way and Express Mail Shipping Service. It  take about 4-8 business days. Customers can track packages online at http://www.ems.com.cn and USPS website https://www.usps.com 


11.Do you offer Drop Shipping?
Sorry , we do not offer Drop Shipping


12 .How can i check the status of my order?
After you place the order, you can check your order status in "My Account" page.


Normally for some payments we need take up to 24 hours to process. So when you see the payment status showing Success which mean we have got your payments. If not mean we have never got your payments yet so please contact us for it.


About shipping


Normally it will take about 1-2 business days for shipping the staffs after we get your payments.
You can check the order status in "My Account" Or "Order Status" page and when the order status shows in shipping,
it means in processing, shows finish mean we have shipped it already, shows Back order  mean some staffs are out of stock and we are making them so we will ship as soon as possible. The circa date we will remark in the note.


After we shipped your order we will send you another e-mail to let you know

This article was published on Wednesday 17 February, 2016.
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